Shipping policy

SHIPPING POLICY

Last Updated: August 10, 2026

Welcome to Veloura. We are committed to providing reliable shipping and excellent customer service.

Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding U.S. federal holidays.
During holidays or periods of high order volume, processing times may be extended.
Shipping Times

Estimated delivery times are:

United States: 5–10 business days
Alaska, Hawaii & U.S. Territories: 7–15 business days

Delivery times are estimates only and are not guaranteed.

Shipping Rates

Shipping charges are calculated during checkout based on your shipping destination and selected shipping method.

Free shipping promotions may be available on qualifying orders.

Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. Veloura is not responsible for orders delivered to an incorrect address provided during checkout.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date.

Email: l.amhoangthi1978cm@gmail.com

We will work with the shipping carrier to investigate and resolve the issue whenever possible.

Shipping Delays

Veloura is not responsible for delays caused by:

Severe weather
Carrier service interruptions
Customs inspections
Incorrect shipping information
Events beyond our reasonable control
Contact Information

Veloura
6217 Pledge Ct #D
Aberdeen Proving Ground, MD 21005
United States

Email: l.amhoangthi1978cm@gmail.com